Playbooks
Practical ops checklists and SOPs
Each playbook is a structured, practical guide for a common ecommerce operations problem. Not generic advice — specific checklists and questions operators can use immediately.
Returns
Return Policy Checklist
Review whether your return policy is creating unnecessary support load, refund exposure, or customer-experience friction — and fix it.
App Stack
Shopify App Stack Audit Checklist
Find app bloat, overlapping tools, and unnecessary recurring spend in your Shopify app stack — and cut what is not earning its cost.
Fulfilment
3PL Comparison Checklist
A structured checklist for evaluating and comparing third-party logistics (3PL) providers before making a switching decision.
Packaging
Packaging Reorder SOP
A standard operating procedure to avoid packaging stockouts, reduce unmanaged supplier spend, and maintain consistent packaging quality.
Not sure where to start?
The free health check identifies your weakest operational areas and recommends the most relevant playbooks and calculators.